Designing for Leadership Calendar and Key Dates

OVERVIEW

Phase I - Research (Fall 2012 - January 2013)

• Compile, analyze, and identify key findings from existing data (internal and external)
• Customer Research - survey, discssions, interviews with a diverse representation of current and likely potential volunteers

Phase II - Analyze/Focus (February/March 2013)- work with volunteer team to:

• identify key factors in effective volunteer support
• develop models for volunteer service delivery team/positions
• recommend effective communication methods

Phase III - Design/Test (March-May 2013)

• Test and get feedback on recommended models from all segments of our volunteer/potential volunteer base
• Present final recommendations to staff and volunteers

Phase IV - Roll Out (June - August 2013)

• Use recommendations to revise service team and service delivery team plans and the council plan of work
• Consider implications for changes in staff structure to support revised volunteer structure